Customer Policies

1. Introduction
These terms and conditions govern the use of bespoke poetry services provided by Yours and Mine Poetry. By using our services, you agree to these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our services.

2. Services
The Company provides custom poetry writing services tailored to the client's specifications.
All poetry created remains the intellectual property of Yours and Mine Poetry until full payment is received.

3. Ordering Process
Clients must provide detailed instructions and preferences for their bespoke poetry.
Orders are subject to acceptance by Yours and Mine Poetry, and we reserve the right to refuse any order at our discretion.

4. Payment
Payment must be made in full before the commencement of work.
Prices are quoted in GBP and are subject to change without prior notice.
Payments are non-refundable once work has commenced.

5. Delivery
The timeframe for delivery of bespoke poetry will be communicated to the client upon order confirmation.
While every effort is made to meet delivery deadlines, the Company shall not be liable for delays beyond our control.

6. Copyright
Upon full payment, all rights for personal use of the bespoke poetry transfer to the client.
The client does not obtain commercial rights to the poetry.

Yours and Mine Poetry retains the right to display and promote the poetry in our portfolio, advertising and social media use unless otherwise agreed upon with the client.

7. Revisions
Clients are entitled to a number of revisions to ensure satisfaction as stated in poetry package details.
Additional charges may apply for extensive revisions beyond the agreed scope.

8. Liability
Yours and Mine Poetry shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services.

9. Termination
Either party may terminate the agreement at any time by providing written notice to the other party.
Termination does not affect the client's obligation to pay for services rendered prior to termination.

10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Amendments
The Company reserves the right to amend these terms and conditions at any time. Any such amendments will be effective immediately upon posting on our website.

12. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at editor@yoursandminepoetry.com.
By engaging with our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

1. Introduction
Yours and Mine Poetry ("we" or "us") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and protect the personal information we collect through our bespoke poetry website and business.

2. Information We Collect
We may collect personal information from you when you visit our website, place an order, subscribe to our newsletter, fill out a form, or otherwise interact with us. The types of personal information we may collect include:
Name
Email address
Mailing address
Phone number
Payment information

3. How We Use Your Information
We may use the personal information we collect for the following purposes:
To process and fulfil orders for bespoke poetry
To communicate with you about your orders and inquiries
To send you marketing communications and promotional offers (if you have opted in to receive them)
To improve our products and services
To comply with legal obligations

4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential. We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Your Rights
You have the right to access, update, and correct inaccuracies in your personal information. You may also have the right to request that we delete your personal information, subject to certain exceptions provided by law. To exercise these rights, please contact us using the contact information provided below.

6. Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at editor@yoursandminepoetry.com.

1. Overview
At Yours and Mine Poetry, we specialise in creating bespoke poetry that is crafted uniquely for each customer. Due to the personalised and custom nature of our products, we do not offer refunds or returns.

2. Non-Returnable Items
Given the bespoke nature of our poetry, we do not accept returns. This includes, but is not limited to, changes of mind, dissatisfaction with the content, or errors in information provided by the customer. However, clients reserve the right to request edits and amendments in line with the poetry package purchased.

3. How to Contact Us
If you take issue with this policy, please contact us at editor@yoursandminepoetry.com. Our team will assist you in resolving the issue and ensuring your satisfaction with our products.

4. Legal Rights
This returns policy does not affect your statutory rights under applicable consumer protection laws.